Here’s what we do at Football Ticket Trade:
We have created an online marketplace to make hard-to-get tickets available to anyone providing quality customer service. Ticket prices on our site are determined by supply and demand (market value) by ticket specialists (the sellers). Since supply and demand are what drive the prices, today the prices can be low and tomorrow they may be higher, it can always change.
Fans need to place orders with FootballTicketTrade not only because we have a friendly customer service, leading security and a money back guarantee – they also come to us since it's so difficult to get tickets from the primary sources – especially for the biggest matches. So this is why those hard-to-get tickets are listed by the sellers above face value. Keep an eye out for deals though – sellers also provide tickets below face value when the market is full of tickets.
You can read more about us in our About Us section, however this section is to let you know what you're agreeing to when you place an order with us.
A contract (“buyer agreement, contract”) has been deemed as made between footballtickettrade.com and the buyer ("you, your, the client") when the client has confirmed requirements, by any medium, and footballtickettrade.com has accepted the order and provided a confirmation email (invoice).
The following terms and conditions along with any other policies or guidelines posted on this site shall govern your use of this site. If you visit our site or make a purchase, you are agreeing to the following terms and conditions. Please read through them before placing your order.
Using a credit card?
We accept most major credit cards. Your billing address will be verified with your credit card company so please be certain to use the exact address where your statements are sent otherwise your order may get rejected. Please be aware that purchasing by credit card does not entitle you to cancel your order or grant you any variances from our terms and conditions. Any attempt to defraud us will be responded to with legal action to recover all losses and legal fees. If you have an issue regarding your order please contact our customer service first as we're there to assist you.
All purchases are final
All purchases are final so no refunds are possible unless an event is cancelled and not rescheduled, or under rare circumstances which lead to you not receiving your tickets in time for the match. With this in mind, please carefully consider your desire to purchase before placing your order. If an event has been cancelled and not rescheduled, you will be contacted by our customer service to arrange a refund.
If you would like to sell the tickets that you purchased from us you can contact us to do so. We will attempt to sell the tickets for you on consignment – meaning that if we can resell them – then you get your money back – but if we can’t we will return the tickets to you. If you originally purchased those tickets from our website and we are able to sell your tickets, our fees for selling your tickets will be waived and you will receive 100% of the amount that we sell them for, up to the amount that you paid for them. Since consignment tickets are your property, you need to tell us the price you want for your tickets. Also you must clearly tell us that in case your tickets don't sell, when you want them returned to you.
Currency & pricing
To make it easier for fans to buy from our site we provide currency conversion estimates. We update them regularly so the price you see is very close to what actually gets charged, but please note that we cannot guarantee it will be exactly the same. If you want to get a real time estimate just before you purchase – please ask our customer service who would be happy to do so for you.
All prices quoted are inclusive of Spanish IVA (Vat). In event of the rate of IVA (Vat) being increased between the acceptance of a booking and an event the client shall be liable to pay such increase before tickets are issued.
Tickets are priced at the current market value and are subject to change at any time without notice. All prices are guaranteed at the time the payment is approved.
We send you a confirmation email immediately after your order is placed. Please never assume your order is cancelled simply because you haven't received an email. In fact it's likely your order has gone through, the email is in your junk box or lost in cyberspace and we're arranging to have your tickets delivered. Please contact us if it's not clear to you if your order has been confirmed or not. Online orders placed over the weekend or after business hours may not be processed until the next business day.
The seating charts on the site are there to serve as a guide when purchasing tickets but do not guarantee exact section and/or row locations. We work with many ticket specialists who list tickets for sale on our website. While we work hard to keep the listings accurate, we cannot be responsible for typographical errors. If an error is found while processing your order you will be notified and provided with other available seating choices or the option to cancel your order. Please check your tickets carefully once they arrive. If you find any discrepancies you must let us know as soon as possible (within 48 hours) of receiving them so we can fix the situation.
The seller reserves the right to upgrade customers seat(s) should the seat(s) they order become unavailable or in the event that a seller defaults. Tickets can however never be downgraded without consent of the buyer or at an agreed discount. The hireachy of seats (worst to best) are as follows: Shortside Upper Tier, Shortside Lower Tier, Longside Upper Tier, Longside Lower Tier, VIP and hospitality categories.
Dates & times
Event dates and times printed on the face of the tickets are always subject to change. In fact, it happens frequently, so it's important that you check with the venue or local media regularly for the correct time and date – yes, sometimes they will move the date of the matches. If you are arranging airfare its advisable to give yourself a day on each side so you have the flexibility should the date change – especially for Spanish football matches. We have absolutely no control over this whatsoever so we cannot offer refunds if there are changes to the dates and times. All times listed on the website are local to the area of the event.
Deliveries are usually made via Royal Mail or FedEx International and all deliveries will require a signature, however in some circumstances the seller may require you to meet a representative at or close to the venue on the day of the match. We send you an email to let you know when your tickets are shipped and you can expect them to arrive within 48 hours (usually 1 day) if sent by Royal Mail, and 7-10 days with FedEx International Delivery.
Because football tickets are typically printed and released by the teams very close to the time of the match (often just 3 days before or on the day of the match), international delivery may not be possible and your tickets will have to be delivered locally (to your home or your hotel the day/night before the event). Please notify the hotel reception desk/concierge so they are expecting to accept the delivery on your behalf. It is your responsibility to be available to accept the delivery. You also agree to provide us with a secure delivery location and authorise anybody at that address to act on your behalf to accept delivery of the package. This is absolutely required in order for us to manage the logistics of delivery for so many fans in so many different cities.
If you have not received your tickets 48 hours before the event date, please contact us during normal business hours or send us an email:
UK: +44 (0) 207 060 1993
Tel: +34 918110470
Fax: +44 (0)2033573153
The shipping providers do not offer any reroutes on shipped items. Therefore the courier must deliver it to the original address on the package. If you have any specific delivery requirements please make those arrangements when you place your order.
Normally, tickets are sent to your credit card billing address. As previously mentioned, the billing address will be verified with your credit card company so you must use the exact address that your statements are sent to.
If you require the order to be sent to an alternate address we will require a signed copy of the invoice along with legible copies of your driver's license and the credit card that was used for authorisation. This is done to protect us both against fraud.
If for any reason your tickets are returned to the seller or could not be delivered, we will attempt to contact you to arrange for another delivery attempt. If you are unavailable or you refuse delivery of your tickets, the seller will place the tickets back for sale on consignment and act as your agent to attempt to recover some or all of your costs. You have the right to set the asking price for your tickets, however, if no communication can be made the seller will price them appropriately in attempt to recover as much of your money as possible. In some cases this could be substantially less than what you originally paid. At any time you have the right to request your tickets to be sent back to you.
We cannot take responsibility under any circumstances for timely delivery of your consignment tickets.
Lost or stolen tickets
After you receive your tickets, please keep them out of the sunlight, in a cool, safe place. Tickets cannot be replaced if they are lost, stolen or damaged. Please note that direct sunlight or heat can damage some tickets.
Disclaimer of footballtickettrade.com
footballtickettrade.com provides an online marketplace only and is not the seller of, and does not take responsibility for, any tickets sold through the online marketplace.
The client hereby acknowledges that footballtickettrade.com will not be liable for any misrepresentations, negligence, contractual harm or loss of any kind whatsoever suffered by the client or any due to any act or omission by or on behalf of any third party.
In any event footballtickettrade.com shall not be liable for death or personal injury suffered by the client or its guests arising out of the booking. This limitation of liability shall also extend to any loss or damage sustained by property or belongings of the client or any of the client's guests or for any further costs, demands or expenses incurred or suffered by the client arising out of the booking.
footballtickettrade.com will not be liable for any cancellation of or alteration to the booking or any loss or damage to the client arising out of circumstances beyond its control including but not limited to any act of God (rain out, earthquake, flood, etc.), war, terrorism, strike or lockout.
If an event is postponed the tickets will be honored for the new date of the show. New tickets will not need to be issued. If you cannot make the new date we can only offer to attempt to sell your tickets on consignment. Details of consignment sales are posted above in the ‘All purchases are final’ section.
footballtickettrade.com is a private ticket agency, incorporated in Madrid, Spain and is not affiliated with Ticketmaster, any box office, artist, sports team or venue. We are not affiliated nor endorsed by any of the artists, teams, venues or organizations listed on this site.
The provision of entertainment packages and related hospitality services by footballtickettrade.com are expressly conditioned upon the booking terms and conditions set forth below (also referred to as the "contract"). Any terms and conditions proposed by you in addition to, or in conflict with these booking terms and conditions, are expressly rejected by footballtickettrade.com.
The buyer agreement
This buyer agreement shall constitute a binding agreement and contract between you, your company and footballtickettrade.com; you accept the terms and conditions of this contract when you confirm the requirements of your order in writing, by either a booking form, letter, email, purchase order or facsimile.
If any legal proceedings of any nature are brought by footballtickettrade.com because of breach of or to enforce or interpret any of the terms of this contract, footballtickettrade.com shall be able to recover from you its reasonable solicitor’s fees and other associated costs; this contract, together with the description of services provided by footballtickettrade.com on its invoice, constitutes the entire agreement between the parties and replaces and supersedes all agreements, promises or understandings, whether written or oral, and cannot be modified unless in writing and signed by the General Manager of footballtickettrade.com.